define Telephone Survey?
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A telephone survey (CATI Computer Assisted Telephone Interviewing) involves phone agents that contact survey respondents by phone asking questions to collect information
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A telephone survey (CATI Computer Assisted Telephone Interviewing) involves phone agents that contact survey respondents by phone asking questions to collect information. The phone number is automatically displayed to the agents in the CATI interface and they can make calls using click-to-dial or automated or predictive dialing. The interviewer follows a script on the screen that includes an introduction to the survey, a questionnaire with different types of questions.
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