Question

Define the terms:
(a) ICT
(b) ITes
(c) BPO
(d) KPO​

Answer 1

Answer:

a)

Information and Communication Technologies (ICTs) refers to all communication technologies, including the internet, wireless networks, cell phones, computers, software, middleware, video-conferencing, social networking, and other media applications and services.

b) Information Technology Enabled Services (ITes)includes a wide range of approaches and processes that use IT to enhance and increase an organization's efficiency.

c) Business process outsourcing (BPO) is a method of subcontracting various business-related operations to third-party vendors.

d) Knowledge process outsourcing (KPO) is the outsourcing of core, information-related business activities

Answer 2

Answer:

BPO and KPO are two types of outsourcing that companies often employ, particularly when it comes to call center operations. While BPO call centers handle processes on behalf of a client, KPO call centers are involved in the handling of information, knowledge, or data on behalf of a client company.

ITES stands for Information Technology Enabled Services. It includes a wide variety of operations which uses information technology to improve the efficiency of an organization.

Information and communications technology (ICT) is an extensional term for information technology (IT) that stresses the role of unified communications and the integration of telecommunications (telephone lines and wireless signals) and computers, as well as necessary enterprise software, middleware, storage and audiovisual, that enable users to access, store, transmit, and manipulate information.