Question

definition of average speed?????

Answer 1

Answer:

Average speed is the measure of average velocity

Answer 2

Answer:

• Average speed of answer is defined as the average amount of time it takes for a call center to answer a phone call from a customer. Included in this metric is the time a caller waits in a queue. The time it takes to navigate through an IVR system is not factored in to ASA.

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