Describe a time when u made a mistake when dealing with a staff person and how did u handle the situation
Answers
Answer:
Always try to anticipate these questions. For example, let’s say you’re a project manager. You know conflict resolution is a key component to your job success. Moreover, you noticed that the posting for the job for which you are preparing to interview specifically calls for someone with experience in running teams and handling conflict.
In this situation, you would reflect on some times when there were internal conflicts among team members. Choose a story that demonstrates some error in your judgment — but not too much error. Similarly, you don’t want to share a story centered on someone else’s mistake. Remember, you want to show self-awareness by admitting to a time when you made a mistake.
2. Keep Your Example Short
I recommend you keep your answer to 30 seconds. Some people talk much longer than that. In doing so, they provide too much background information, and they often make their mistakes sound worse than they are.
Keep your answer brief by sticking to the problem, action, result (PAR) format. For example:
Problem: I recall a time when one member of our team wasn’t pulling his weight and another member confronted this person.
Action: I didn’t act soon enough. As a result, there was a standoff that lasted for many months.
Result: We were able to meet the deadline for the project we were tasked with, and I was praised by management for delivering a quality product on time and under budget.
3. Explain What You Learned From Your Mistake
Even if your example has a happy ending, your story isn’t complete until you’ve demonstrated your understanding of what you could have done differently.
In the above example, you might say something like:
Even though the team I led successfully delivered the project, it didn’t sit well with me that two of my teammates were at odds with each other. I met with them after the project concluded and helped resolve the conflict, but I now know I should have addressed it earlier.
This example accomplishes three objectives. First, it explains the problem and what you did to address the problem. Second, it shows how you achieved success despite the problem. Third, it demonstrates your self-awareness by outlining what you learned from the experience.