Question

describe a time you had to deal with an unhappy hotel customer or guest ? in the five stars hotel included with foreinner guest

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Answer 1

Answer:

Always respond amicably and treat your guestwell. Understand they want - empathy, apology.Respond with an apology and pay attention to what your guest has to say. An apology will calm down an agitated guest and you'll be able to address the problem well once you understand the issue.