Question

describe all consumers right

Answer 1

Consumer Protection Act, 1986 has been presented as an important Act in the history of India. It provides protection to the consumer. It was passed in the parliament in 1986 but came into force from 1987. It covers all goods and services.

It provides for the formation of consumer protection councils both at the centre and in the states.
There are some rights of consumers like:

1) Right to Safety : Against those goods and services which are dangerous for health, life or property. Products like bread, butter, electric items.

2) Right to be informed: One should be provided with ask the information on the basis of which one buys something. Information like quality, purity, standard, date of manufacture etc. 

3) Right to choose: No seller can influence the choice of a consumer with any unfair means.

4) Right to be heard: His complaint should be heard. There is a special cell Consumer  Service Cell for this.

5) Right to basic needs: Those things which are important for living. Everyone has right to fulfill this need.

6) Right to Consumer Education: To educate the consumer with regards to his rights.

There are also rights like Right to Seek Redressal and Right to Healthy Environment..

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Answer 2

1. Right to Choose

 

What most of us don't know is that a consumer can even bargain on the MRP.

 

2. Right to Safety

 

The main application of this right is in the healthcare, pharmaceuticals and food processing sector as these have direct impact on health. It aims to protect consumers against immoral practices by doctors, hospitals, pharmacies and the automobile industry. But in the absence of world-class product testing facilities in our country the right can, well, be termed as toothless.

3. Right to Information

 

This right is meant to protect consumers against unfair trade practices. But there are many consumer goods in India that do not follow the standardized labelling convention.

Take medicines for example. The pharmaceuticals are required to disclose potential side effects of their drugs and manufacturers should publish reports from independent product testing laboratories in order to facilitate a comparative analysis with the competitive product. But there is no such thing in practice.

4. Right to be Heard

 

Although consumer courts are there to hear and resolve the complaints of a consumer, we still lack a substantial outlet where consumers can voice out their opinion. Having said that, there are many websites which aim to make sure that the voice of customers reach the corporate world. These websites let customers upload their grievances and file complaints. Every grievance filed gradually lessens the overall score of the product being criticized.

5. Right to Redressal

 

There are consumer courts at district, state and national level for redressal of disputes. But these courts have immense scope of improvement. Apart from the infrastructure constraint, the number of officials required are way less than deployed.

There are around 20-30 million open cases in India which remain unsolved and would take around 320 years to wind up.

6. Right to Consumer Education

 

This right ensures that proper informational programs are in place that are easily accessible and help consumers make purchasing decisions. However, since most of the initiatives are taken by NGOs in India, there's a need for the government to step up its participation.

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