describe different area that could different conflict among the devotes
Answers
Explanation:
Conflict management is the process for handling disputes and disagreements between two or multiple parties. The goal of this system is to minimize the negative factors that are influencing the conflict and encourage all participants to come to an agreement. Successful conflict management results in a mutually beneficial outcome that's agreed upon by each party.
It's rare to have a specific conflict management style that is generalized to every situation. Rather, humans judge each conflict and situation individually and decide the best way to handle it.
Here are some ways to judge a conflict and choose an appropriate conflict management strategy:
Questions to Ask Before Choosing a Conflict Management Style
1. How much do you value the person or issue?
assume for the situation at hand.
The 5 Conflict Management Styles
1. Accommodating
2. Avoiding
.
3. Compromising
5. Competing
A competing style takes a firm stance and refuses to see the perspectives of the other parties. You would keep pushing your viewpoint at others or keep rejecting their ideas until you get your way.
This style could be appropriate when you have to stand up for your rights or morals, need to make a quick decision and force others to get on board, need to end a long-term conflict, or have to prevent a terrible, opposing decision from being made.
Now that you're familiar with the different ways to approach conflict, let's see how these styles can be used in day-to-day conflicts.
Conflict Resolution Examples
Every conflict is different, and there isn't a one-size-fits-all approach to solving each one. Each style has it's own strengths and weaknesses that make it effective depending on the conflict it's used in. Take a look at these five examples that outline how these conflict resolution styles can be used in real-life situations.
1. Accommodating an Angry Customer
Company policy can often be a roadblock to customer success, and it can put employees in a difficult position when dealing with a frustrated customer.
Imagine that you have a long line in your store and at the front is a customer who's demanding your employee to give them a refund. The customer's purchase was made over a year ago which is well past the company's “firm” one-month return policy. As your rep unsuccessfully tries to explain this to the customer, impatient people waiting at the back of the line are starting to return their products and leave the store.
This puts employees in a tricky situation where they need to fulfill both the customer's needs as well as the company's. In these cases, an accommodation approach is the best strategy because it produces a beneficial outcome for all parties involved.
The customer gets a refund, the other customers in line think this is great customer service, and the company doesn't lose any additional sales. Even though you may need to break company policy, rule-bending for one customer can end up saving your business with other customers who may be standing by.
2. Avoiding a Trivial Argument