Question

Describe some of your duties and rights as consumer ......

Answer 1

The following are the rights of a consumer.

1. Right to Safety:  Every consumer has the right to be safeguarded against those goods and services that are hazardous to life, health and property. 

2. Right to be Informed: According to this, the consumer has the right to be informed of the quality, quantity, price, ingredients, weight, etc. of the goods and services. This enables the consumer to make a wise choice.

3. Right to Choose: A consumer has the right to choose from a variety of goods and services at competitive prices as per his wishes. Thus, the retailer or the supplier should offer a variety of products in terms of quality, brand, price, etc. They should not induce the consumers towards the purchase of a particular product or service.

4. Right to be Heard: In case of any grievance or dissatisfaction, a consumer has the right to file a complaint. A consumer can file a legal complaint and seek redressal against any form of exploitation in appropriate forums established by the government. 

5. Right to Seek Redressal: A consumer has the right to seek redressal and compensation in case of any exploitation. The Consumer Protection Act provides for compensation in the form of replacement of product, cash compensation, repair/removal of defects, etc.

6. Right to Consumer Education: A consumer has the right to be educated and aware of his rights and the available remedies in case of exploitation. Many government and non-government organisation work actively in this regard   

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Answer 2

Some of my duties as a consumer will include the following

(a) Checking expiry dates of the products to be bought.
(b) Paying no more than the maximum retail price printed on the goods.
(c) Always asking for a cash memo for the items purchased.
(d) Ensuring that the retailer does not sell me duplicate or defective products.
(e) Registering a complaint with a consumer forum in case the dealer refuses to take responsibility tor an adulterated or flawed product.

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