Describe the factor that are reshaping and redefining the manager’s job
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The changes impacting managers’ jobs include global economic andpolitical uncertainties, changing workplaces, ethical issues, security threats,and changing technology. Managers must be concerned with customerservice because employee attitudes and behaviors play a big role in customersatisfaction. Managers must also be concerned with innovation because it isimportant for organizations to be competitive. And finally, managers must beconcerned with sustainability as business goals are developed.
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