Describe the precautions you take when making a call from our office to a customer. Why any mistake while making a call can mar the image of your company? class10
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The impression you create on the telephone reflects not only your personality but
also the image of your company, organisation or employer. Try to phone when
you know it is convenient for the other person and confirm that they are able to
speak.
Always identify yourself and your company immediately. This information makes
you sound confident and in control and enhances your chances of being put
through promptly to the person you’re trying to reach.
• If you make a long distance call and the other person is not available, you should
try again. Do not leave a message that the person should phone you
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