Question

Describe the techniques for improving the efficiency and productivity of public

systems.

Answer 1

Efficiency in public organizations is a subject with a long and rich history. While practitioners and academics alike readily embrace efficiency concerns as the key to improved program and service delivery, there are a number of serious obstacles to examining efficiency issues in public organizations. The author suggests that public managers must first analyze the particular environment within which they must operate, and then develop the appropriate technology for measuring and evaluating work processes and results. The work concludes with a look at the individual, organizational, and environmental issues associated with efficiency.