describe what you understand under the term "customer service.
Answers
Customer service refers to the entire process of providing service to the customers and effectively addressing their needs and preferences prior to,during and following the purchase of any good or service.
Explanation:
Customer service is a comprehensive process in any business.It usually involves various factors or considerations such as positive and professional behavior of the company staff/employee with customers prior to and during the purchase,assisting customers before and during the purchase,providing and maintaining good quality product or service,carefully registering customer feedback and acting accordingly,modifying product or services based on customer needs and preferences,establishing and maintaining a long term relationship with customers,promptly addressing to customer requirements etc.Therefore,customer service encompasses all these and factors and considerations that can importantly lead to the long term economic success of any business.