Describe what you understand under the term "customer service"
Answers
Answer:
Customer service is the provision of service to customers before, during and after a purchase.
Customer Services are tangible assets that a firm or company has to offers customers.
EXPLANATION-
Service is the benefits that a company offers instead of money to the customer. Service is said to the support system in the business world. Service is also known as the aids to trade. Some examples of services are Transportation, Banking, Warehousing, Communications, Hospitality, etc.
The 3 services render to customers by retailers are -
•After-sale services- The after-sale services are made after the purchases of products made by the customer. After, sale services include product installation, Denotation of the product utilization. This helps to support the customer to make understanding the better way of using the product.
•Product trails - This is also a part of the service rendered to the customer when they come to make purchases. This helps the customer to understand the product well and choose from a variety of products.
•Installments Paytm as well discount- When a customer makes a big purchase from the retail showrooms the retailer provides them with good discounts as well as allows them to make the payments through different methods to create goodwill also to gain the customer priority.
Learn more about the 3 services provided by the retailer to the customer-
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