Detail information about various services offered in big bussines group
Answers
Big business groups offer a number of services. For example, Tata Business Support Services Ltd. which is a wholly owned subsidiary of Tata Sons provides services like:
1. Outsourced contact centre services to Internet service providers, telecommunications operators, DTH service providers and online travel agencies.
2. It is a third party outsourced customer service provider. It offers services at 21 global delivery centres which have over 23,000 employees.
3. From its Indian centres it provides inbound and outbound services, voice and non-voice in English and 14 regional Indian languages.
4. The centres in the US provide email support, customer care services, cross-selling and up-selling services to industries, e-commerce, travel and healthcare.