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What happens when parents fall out with their child’s school? How can they drop their son or daughter off at the school gates when the relationship with the principal – or worse, the teacher – has broken down?
School complaints procedures are broadly similar at both primary and post-primary levels. But many parents, as well as the Ombudsman for Children, Emily Logan, are not happy with them. Logan says the Department of Education and Skills (DES) has failed in its responsibility to introduce a proper school-complaints process, and the National Parents’ Council (Primary) is deeply unhappy with the current procedure.
Complaints made against schools tend to concern how peer bullying is handled; decisions relating to expulsions and suspensions; issues around school transport or special needs resources; and teacher behaviour or attendance. More seriously, it is not uncommon for schools to receive complaints alleging bullying by a teacher, or the principal, against a student.
The procedure is clear: parents or guardians should approach the class teacher and try to resolve the complaint. This usually works. When it does not, the next step is to go to the principal. After this, it’s on to the chair of the board of management, followed by the board of management itself.
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