Dhananajay is the sales head of White Water House Ltd. He has a team of four people reporting to him. He laid down the target for each of these team members that each of them had to sell at least 50 water pumps every month; otherwise they would be removed from the team. At the month-end evaluation meeting of June, all the team members presented their respective reports of targets achieved. Two of the members of the team sold exactly 50 water pumps in June, one sold 57 water pumps in June and one sold 43 water pumps in June. Dhananjay gave incentives to the three members who achieved the set target. Before removing the member who did not achieve the target from the team, he decided to give a fair chance to explain the causes for his underperformance. The reason given by him for underperformance was lack of adequate supply of water pumps. Dhananjay, after getting to know about the lack of supply directed the production department to take care of demand for water pump of his team members in future. State the steps involved in the function of management referred in the above case while quoting the lines from the case mentioned above.
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