Did Mr Gessler proved that honesty in work improves the quality write your opinion?
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Mr. Gessler in Galsworthy’s short story “Quality” is a traditional German shoemaker who values quality of the shoes he makes. He is the younger of the two Gessler Brothers and is the protagonist of the story.
Mr. Gessler, a little, short-statured man with “his yellow crinkly face, and crinkly reddish hair and beard, … his guttural and one-toned voice” is described as “as if made from leather”. This kind of physical description of the man is not without purpose though. The words “as if made of leather” indicate that Mr. Gessler is “stiff and slow of purpose” like leather. He is as dependable as the quality of leather he uses to make his shoes, though he is slow in execution. Moreover, Mr. Gessler’s ideal of being a perfectionist was reflected in his gray-blue eyes which, the narrator comments “had in them the simple gravity of one secretly possessed by the Ideal”. As a hard-working shoemaker tirelessly making boots since his youth, Mr. Gessler’s mission in life seemed to make quality shoes as per the demands of his customers.
Answer:
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Mr. Gessler was a man of honesty and integrity. He never compromised on quality and excellence, even if it meant more work, decreasing customers and profits. He always used the best quality leather and took his time to make the best pair of shoes possible for him. For him quality and customer satisfaction was much more important than monetary gains. Once when the narrator complained that the last pair of shoes that he had bought from him creaked, Mr. Gessler was quite shocked. He kept looking at the narrator for some time as if he expected him to withdraw the complaint. Despite that shock, Mr. Gessler asked the narrator not only to bring back the shoes to him for repair but also promised to give the money back if they could not be repaired. Even when Mr. Gessler was too old to carry on and on the verge of closing down, he still did not compromise on quality and made the best ever boots he had made.
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