Difference between customer service and customer satisfaction
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Answer:
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difference between customer service and customer satisfaction is that one is a cause, while the other is the effect or result of that cause. Providing excellent customer service is a cause whose result is customer satisfaction. There are several factors that make up excellent customer service that will in turn lead to customer satisfaction. The most critical are, warmly acknowledge the customer, build trust and rapport, identify needs, and satisfactorily resolve issues and concerns, expressing gratitude for the opportunity to serve the customer....
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Answer:
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Customer service is a mean through which u make effort to make customer satisfied. In other words the customer satisfaction is depends upon the standard of services that a company provide him/her through his services. As high standard of customer services, more customer will be satisfied.