Difference between derived service and customer service
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A major difference is customer service is reactive and often is only used when a customer isn't satisfied. If a customer has an issue with a product or service, that is typically the only time they would contact customer service. Conversely, customer experience is proactive and aims to reach every customer
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This is a customer-centric rather than a business-centric service. That's the main difference between customer support and customer service. The support cares about the proper functioning of the product. The service cares about the customer's satisfaction with it.
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