Difference between production support and application support
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Role of a Technical Consultant in a Support Project:
Triage tickets, if it is related to you, take it to your queue and update it with necessary information
Work on existing tickets assigned to you as well as follow up on tickets for speedy closure of tickets
Document the fixes made as per the process and standards defined by the client
Prepare test case document specific to the issue raised in the ticket
Check-in the final version of the code to Version control tool
Follow up with My Oracle Support if any SRs are raised
Prepare Status Reports
Role of a Technical Consultant in a Implementation Project:
If possible involve in requirement gathering and help Functional consultant to come up with a perfect solution to a problem
Estimate the Design, Development and Unit test time for the give object.
Develop concrete design document for the proposed solution.
Develop the object and discuss with Functional consultant regularly on the progress and give module wise demos to be on sync.
Check-in code to Version control tool on regular basis
Modify design document if there are any change in design.
Involve in INT, FUT and VAL testing.
Prepare Unit test documents.
Prepare Status Report
Triage tickets, if it is related to you, take it to your queue and update it with necessary information
Work on existing tickets assigned to you as well as follow up on tickets for speedy closure of tickets
Document the fixes made as per the process and standards defined by the client
Prepare test case document specific to the issue raised in the ticket
Check-in the final version of the code to Version control tool
Follow up with My Oracle Support if any SRs are raised
Prepare Status Reports
Role of a Technical Consultant in a Implementation Project:
If possible involve in requirement gathering and help Functional consultant to come up with a perfect solution to a problem
Estimate the Design, Development and Unit test time for the give object.
Develop concrete design document for the proposed solution.
Develop the object and discuss with Functional consultant regularly on the progress and give module wise demos to be on sync.
Check-in code to Version control tool on regular basis
Modify design document if there are any change in design.
Involve in INT, FUT and VAL testing.
Prepare Unit test documents.
Prepare Status Report
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