Question

Differentiate between responsive and anticipatory information services. Briefly discuss the different types of responsive service.

Answer 1

Following are the differences:-

Defining these terms

1- Responsive information services refers to those services that are offered to users who make personal visits to places like libraries or they may send requests through through telephonic messages or even messages via mail.

2- Anticipatory information services on the other hand are a system of proactive approach to customer service.

This means that a cognitive strategy may be formed, like,  instead of waiting for problems to happen, the user may avoid a problem from happening in the first place.

Answer 2

Answer:

Reference Service:

It is the area of study in library science. It involves a whole range of activities which promotes the use of books and comments. This service has evolved in the last 100 years. Reference services deal with people who visit libraries

Anticipatory information service-

This is another form of service. In the anticipatory information service, people seek information or want to obtain services via telephone, or letters or emails.