Differentiate between sympathy and empathy.
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Sympathy involves understanding from your own perspective. Empathy involves putting yourself in the other person's shoes and understanding WHY they may have these particular feelings. In becoming aware of the root cause of why a person feels the way they do, we can better understand and provide healthier options.
Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another's position. Definitions of empathy encompass a broad range of emotional states.
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