Discuss about implemention step of tqm and mention the importance of the management commitment
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Top management commitment plays a vital role for implementing a quality management system. Perhaps the most obvious similarity among the various quality advocates and their programs is the consistent insistence that management be actively involved with and committed to improving quality within the corporation. Merely stating that quality is important is not sufficient. One thing is common in all philosophies that top management commitment is required but there is less consideration on the topic how one can get the top management commitment. One needs to have a complete process of getting, executing, measuring, meeting the management commitment.
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Total Quality Management (TQM) is a participative, systematic approach to planning and implementing a constant organizational improvement process. Its approach is focused on exceeding customers’ expectations, identifying problems, building commitment, and promoting open decision-making among workers. There are five major steps to TQM, and each are essential to successful implementation.
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