Question

Discuss any 4 Cs of effective communication.​

Answer 1

Answer:

The First C Stands For CLEAR

We must communicate clearly or what we say may be misunderstood. We must write legibly or our written communication may be misunderstood. The terms and phrases we use must be clear and understood by all, or our communication will not be effective.

For example, the term ASAP for As Soon As Possible is often a problem. To some this means: top priority, drop what you are doing and do this first. To others, it means: do it as soon as it is possible to work it in, as there is no real hurry.

The Second C Stands For CONCISE

Often in our communication, we ramble on and on and never really get around to what it is we want to say. We need to be concise in our communication to be effective.A jeweler explaining in detail each step involved in a special repair may give more information than a salesperson or customer wants to hear and the important information will be missed.

The Third C Stands For COMPLETE

Incomplete, inaccurate instructions result in countless problems in the shop. Directions such as: Please Fix, Solder, or Repair, often result in the wrong repair being done, incomplete repairs being done, or more work being done than the customer expected. Then work is performed that cannot be charged for, or it must be redone in the shop resulting in additional cost and expense to the store.

Now, being complete and being concise is not contradictory. Being concise means giving ONLY the pertinent information. Being complete means giving ALL of the pertinent information.

The Fourth C Stands For CONSISTENT

We must communicate consistently from day to day in order for our communication to be effective. In addition, our staff must communicate consistently. If on one occasion we write the instruction ESTIMATE in big letters across the middle of the envelope, then another time write in small letters the abbreviation est. in the top corner of the envelope, then on a third occasion check off a small box, those instructions may be missed because they were communicated in an inconsistent manner.