Discuss ethical and legal issues in sales and distribution management in indian context
Answers
First the Legal issues in Sales, these are as following:
(i) Consumer Protection Act, 1986
(ii) Misleading emails by telemarketer (IT Act, 2008)
(iii) Bribes (Contract Act, 1872 & Sale of Goods Act, 1930)
(iv) Price discrimination
(v) Price Fixing
Now the ethical issues in sales, or ethics in #Sales_Management , these are as follows:
1. Company to the Salesman
(i) Level of pressure
(ii) Decision regarding territory
(iii) To tell the truth
(iv) Hiring medically unfit salesman
2. Salesman to the Company
(i) Misuse of company assets
(ii) Moonlighting
(iii) Inflated expenses
(iv) Damaged merchandise
(v) Taking away customers
(vi) Misuse of I.T. and Data theft
3. Salesman to the Customers
(i) Corporate gifts
(ii) Misrepresentation
(iii) Entertainment
Ethical and legal considerations have their own place in management and distribution. The ethical values are rules for professionals that they have to follow and perform within the environment. The legal methods governs the society and can later lead to scenario where one has to follow the system lawfully. Both ethical and legal means play their own part in distribution business.