Discuss in your group the implications of this case on the trust of customers.
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Answer:
Explanation:Organizations with great customer relationships are able to grow their businesses without gimmicks, fee cuts or special treatment. You have to be good at what you do, of course, but having a truly successful business is based on one simple concept: trust.
With trust, you’ll have customers (or clients) for life. Without trust, you may as well pack up and go home.
Building trust takes time and a lot of hard work. But is entirely doable if you and your team work on three of your most important core competencies: service, consistency and transparency.
Great Service Matters
According to a Concerto Marketing Group and Research Now survey, when customers trust a brand, 83 percent will recommend a trusted company to others and 82 percent will continue to use that brand frequently. While hardly anyone talks about the time you went above and beyond for a customer, you’ll certainly hear from the disgruntled ones if you failed to make a deadline or delivered a product that didn’t do what you promised.
Today In: Entrepreneurs
Earning a customer’s trust starts with giving great service. How would you want to be treated if you were a customer? The reality is that service should come naturally, instead of being strategically planned. The more you plan for great service, the less time you’ll spend delivering it.
Sure, there will be times when you’ve tried your best and can’t seem to make any headway with a particular problem. But you want to strive for responsiveness, timeliness and exceeded expectations.
The customer's trust is very important to seek.
- By providing the customers exactly what they require along with the quality that satisfies thier needs and wants of the customers.
- To build the trust of the customers we need to make sure that we supply the correct audience and consistently satisfy their needs.
- The product must be of the best quality in the right amount and with the correct price for that particular product.