discuss merits and demerits of online service
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The many benefits of online business include:
global access, 24 hours a day, 7 days a week.
improved client service through greater flexibility.
cost savings.
faster delivery of products.
increased professionalism.
less paper waste.
opportunities to manage your business from anywhere in the world
The Disadvantages of Web-Based Customer Service
Limited Information Sharing. There's a limit to how much personal information customers are willing to divulge via Web-based customer service options, particularly if the website doesn't emphasize its security features. ...
Timing is Everything. ...
Customer Comfort Levels. ...
Lack of Personal Touch. ...
Damage Control.
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