Discuss the negative effects that technology oriented communication creates in business organisation?
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Answer:
Communication is the key to success in all relationships – business and personal. Mobile technology has made much of communication faster and easier. For instance:
Mobile technology enables international businesses to read, evaluate, and change documents over time zones and countries
Mobile devices allow for more targeted marketing based on where a customer is and what a customer does with their device.
Mobile phones and email enabled devices to allow for more open and consistent communication. This means that employees can have more flexible work schedules and work remote without a lack of communication interfering with work progress.
Technology, mobile or otherwise, has by and large has helped businesses save time and money on processes that used to be more manual and time-consuming. One of the effects of technology in business has been more automation and more data driving better business decisions.
Few Common Negative Impact of Technology on Business Communication
So while mobile and other technology have had many positive impacts on business, there is some negative impact of technology on business communication to consider as well.
1. Technology dependence
This happens in every business and industry. Starbucks implemented new technology in the early 2000s that enabled baristas to enter an order in the POS system and a sticker with the order would print so that the barista at the espresso machine would know what drink to make. Some stores reported regular failures of their system, meaning they didn’t have labels being printed and had to revert to their previous cup marking system. There was one major problem – the old cup marking system had stopped being taught to new employees, which caused major delays and reduced customer experience. Any business that has had their communication processes helped by technology faces the possibility that they will have to revert back to a previous technology or process in the case of tech failure.
2. Reduced interpersonal communication
Another negative impact of technology on business communication is that it can regularly reduce interpersonal relationships in an office. A lack of a collaborative environment can have an impact on teams. This can be because employees communicate primarily through chat programs like Skype instead of walking to each other’s desks or picking up the phone, or it may have to do with the fact that technology enables a more remote workforce and with fewer in-office meetings, it’s more difficult to establish and maintain more in-depth professional relationships.
3. Retraining
Technology comes with many benefits, but as new technology comes along that replaces the old, that means a constant rotation of retraining on processes and software. This can sometimes outweigh the benefit of using new technology in the first place. Conversely, sometimes businesses get locked into long contracts with technology vendors that turn out not to be the best solution for their company so even if better technology is available, they are unable to utilize it without breaching their contract.
4. Safety
Customer, employee, and company data used to be housed in large, locked, on-site filing cabinets. Technology has made the storage, access, backup, and distribution of this data much easier, but it has also come with the cost of hacking and data breaches. Businesses who utilize technology like cloud-based storage need to be particularly cognizant of their data security.
While overall the impact of technology on business has been positive and beneficial for businesses, some has seen the negative impact as well. The negative impact of technology on business communication has touched areas of business from IT and security to operations to simple team dynamics. Being aware of the potential negative effects of technology in business can help you plan for how to manage any issues that might lead to communication breakdowns, disruptions, or delays.
Answer:
THE transformative impact of technology on the modern workplace is plain to see. Face-to-face meetings have often given way to video conferences, mailrooms to email inboxes, and typewriters and carbon paper to word processors. Technology has also allowed a substantial portion of work—and the workforce—to move beyond the confines of a traditional office.2 It is common for digitally connected professionals to perform some of their work in cafés or shops, at home, even lying by the pool while on “vacation.”This technological revolution brings with it many obvious benefits. Colleagues can easily communicate across geographies, simultaneously reducing expenses, environmental damage, and bodily wear-and-tear. Open source software, search engines, and online shopping services enable us to summon in a few clicks the tools and information we need to be productive. Online maps, global positioning systems, and real-time translation services help us navigate unfamiliar places and communicate with locals.
But there are downsides to our technology-infused lives. Of particular concern are the engaging—some fear addictive3—aspects of digital technologies, which can sap us of truly finite resources: our time and attention. While companies may benefit from tech-enabled increased productivity in the short term, the blurring of the line between work and life follows a law of diminishing returns. As recent Deloitte research suggests, the value derived from the always-on employee can be undermined by such negative factors as increased cognitive load and diminished employee performance and well-being.4
In short, digital and mobile technologies give—but they also take away. It falls on talent and technology leaders to weigh the efficiencies enabled by always-connected employees against increased demands on scarce time and attention, and longer-term harm to worker productivity, performance, and well-being. Getting the most from technology and people isn’t about simply demanding restraint. It’s about designing digital technologies that facilitate the cultivation of healthy habits of technology use, not addictive behavior. And it’s possible for leaders of organizations to play an active role in designing workplaces that encourage the adoption of healthy technology habits.
The perils of workplace digital technology
Working long, stressful days was once regarded as a characteristic of the proletariat life. Yet today, being “always on” is instead often emblematic of high social status5. Technology may have physically freed us from our desks, but it has also eliminated natural breaks which would ordinarily take place during the workday. And recent research suggests that this effect is not restricted to the workday. According to the American Psychological Association, 53 percent of Americans work over the weekend, 52 percent work outside designated work hours, and 54 percent work even when sick.6 Flextime, typically viewed as a benefit of technology providing greater freedom, actually leads to more work hours.7 Without tangible interventions, there’s little reason to think this behavior will change anytime soon.
These environmental factors and cultural norms are increasingly compounded by technological design elements—some intentional, others not—that make technology use compulsive and habit-forming, taking on the characteristics of an addiction.
In his recent book, Irresistible, New York University marketing and psychology professor Adam Alter identifies a variety of factors that can contribute to digital addiction.8 In the context of the workplace, many of these factors—summarized in the following section—can enable employee technology addiction.