DO AN INVESTIGATORY PROJECT ON CONSUMER RIGHTS.
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CONTENT WHO IS A CONSUMER DUTIES OF CONSUMERS HOW CONSUMERS ARE EXPLOITED FACTORS CAUSING EXPLOITATION OF CONSUMERS CONSUMER MOVEMENT NEED OF CONSUMER MOVEMENT IN INDIA CONSUMER PROTECTION ACT, 1986 IMPORTANT DAYS RIGHT TO BE HEARD RIGHT TO INFORMATION RIGHT TO CHOOSE RIGHT TO SAFETY RIGHT TO SEEK REDRESSAL RIGHT TO CONSUMER EDUCATION MORE TO KNOW WHERE SHOULD CONSUMER GO TO GET JUSTICE
WHO IS A CONSUMER A person who has indicated his or her willingness to obtain goods and/or services from a supplier with the intention of paying for them. Someone who has purchased goods and/or services for personal consumption A person or group of people, such as a household, who are the final users of products or services. The consumer's use is final in the sense that the product is usually not the use.
CONSUMER MOVEMENT IN INDIA It took many years for organisations in India and around the world, to create awareness amongst people. In India, the consumer movement as a social force originated with the necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices. Rampat food shortages, hording, black marketing, adulteration of food and edible oil gave birth to the consumer movement in an organised form in the 1960s. Till the 1970s, consumer organisations were largely engaged in writing articles and holding exhibitions. They formed consumer groups to look into malpractices in ration shops and overcrowding in the road passeneger transport. More recently. India witnessed an upsurge in the number of consumer groups. Because of all these efforts, the movement succeeded in bringing pressure on business firms as well as government to correct business conduct which may be unfair and against the interest s of consumers at large. A major step taken in 1986 by the Indian government was the enactment of the Consumer Protection Act 1986, popularly known as COPRA.
CONSUMER PROTECTION ACT, 1986 Consumer Protection Act, 1986, popularly known as COPRA, is an Act of the Parliament of India enacted in 1986 to protect interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith. This Act was enacted in 1986 with the objective of providing better protection of consumer’s interest. Effective safeguards are provided to the consumer, against various types of exploitations and unfair dealings, relying mainly on compensatory rather than a disciplinary or preventive approach under the Act. It applies to all goods and services unless specifically exempted, which covers the private, public and cooperative sectors. It also provides speedy and inexpensive. The rights under the Act flow from the rights enshrined in Articles 14 to 19 of the Constitution of India. .
IMPORTANT DAYS NATIONAL CONUMER RIGHT DAY - National Consumers Right Day was observed across India on 24 December 2013. The day is being observed on 24 December, since the Consumer Protection Act, 1986 was enacted on this day in 1986. WORLD CONSUMER RIGHT DAY - Every year 15th March is observed as "World Consumer Rights Day". It commemorates a historic declaration (1962) by former US President John F. Kennedy of four basic consumer rights. World Consumer Rights Day is an annual occasion for celebration and solidarity within the international consumer movement. Participants observe the day by promoting the basic rights of all consumers, demanding that those rights are respected and protected, and protesting about the market abuses and social injustices which undermine them.
- WHY CONSUMER EDUCATION IS IMPORTANT † It provides the person with the basic knowledge to handle consumer problem, he/she becomes a discriminating buyer by taking rational decisions, and thus not fall prey to advertisements or persuasions. † Technological developments have flooded the market with a variety of products, goods and services, it is therefore important that a person possesses basic knowledge and skills to judge the product. † School children are mostly dependent on their parents, it is therefore important that they make the best use of their pocket money. † Consumers education can alert the pupils to the corporate dumping of dangerous pharmaceuticals and similar products.