Question

Do improvement initiatives get recorded in TCS

Answer 1

Answer:

In ITIL 2011, the CSI Register has been introduced as a central document or database where all improvement opportunities and initiatives are recorded. As a result, one of the main outputs from CSI now is the CSI Register - instead of the Service Improvement Plan (SIP) as per ITIL V3 (2007).

Explanation:

Answer 2

Answer: Yes improvement initiatives get recorded in TCS.

Explanation:

• Improvement initiatives are frequently considered to be "operational activities" that are to be carried out by functional departments in order to improve internal processes and systems that fall under such departments' supervision and control.
• The following is a characteristics frequently seen in improvement initiatives: increased levels of satisfaction enjoyed by customers
• The Capability and Capability Improvement (CSI) Register is a central document or database that was established in ITIL 2011 as a place to record all improvement opportunities and efforts. As a direct consequence of this, one of the primary outputs from CSI is now the CSI Register rather than the Service Improvement Plan (SIP) in accordance with ITIL V3 guidelines (2007).

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