Question

do you think that the listener were sure about the presence of the guest? why?​

Answer 1

ǫᴜᴇsᴛɪᴏɴ →

do you think that the listener were sure about the presence of the guest? why?

ᴀɴsᴡᴇʀ →

Any business that provides customer service relies on good first impressions. When a guest enters your restaurant or food service establishment, the guest makes judgments about the business based on the appearance, grooming, posture, and courtesy of the staff, and the appearance of the business. In other words, these factors communicate a message to the guests about the business and its attitude to guests. These first impressions can colour the guest’s perception of the entire dining experience. Once the perception is formed, even if it is faulty, it is very hard to change. You only get one chance for a good first impression (Figure 8).