Question

Do you think the virtual agents should be programmed with a distinct personality? Explain why or why not

Answer 1

Answer:

We present artificial intelligent (AI) agents that act as interviewers to engage with a user in a text-based conversation and automatically infer the user's personality traits. We investigate how the personality of an AI interviewer and the inferred personality of a user influences the user's trust in the AI interviewer from two perspectives: the user's willingness to confide in and listen to an AI interviewer. We have developed two AI interviewers with distinct personalities and deployed them in a series of real-world events. We present findings from four such deployments involving 1,280 users, including 606 actual job applicants. Notably, users are more willing to confide in and listen to an AI interviewer with a serious, assertive personality in a high-stakes job interview. Moreover, users’ personality traits, infer

Answer 2

You think the virtual agents should be programmed with a distinct personality.

• A virtual agent is a contact centre feature that employs an artificially intelligent (AI) chatbot to operate as a virtual persona for the purpose of customer service.
• Virtual agents are employed in the realm of customer relationship management (CRM) software to provide round-the-clock customer care, including resolving account-related inquiries, assisting with passwords, offering advice, or following up on sales and marketing leads via email correspondence.
• Similar to consumer service, virtual agents can be utilised to streamline the IT service desk's ticketing process and offer round-the-clock employee assistance. Additionally, they can offer enterprise-level IT services to all organisational departments and to personnel.
• A virtual agent, also known as a conversational chatbot, employs NLP and AI to simulate human speech, better grasp user language, elicit extra information from the user, provide real-time responses to their questions, and transfer conversations when necessary to human agents.

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