Question

Enterprise rent-a-car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool?
a. Business process management (bpm)
b. Radical redesign
c. New product development (npd)
d. Six sigma
e. Product life cycle management

Answer 1

Answer:

Enterprise rent-a-car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool?

a. Business process management (bpm) ✅✅

b. Radical redesign

c. New product development (npd)

d. Six sigma

e. Product life cycle management

hope it helps..