enviorment in our locality reporting
Answers
Local authority
What the local authority expect of you
Who to contact
There are a number of state bodies with responsibilities for environmental protection and the purpose of this procedure is to provide a streamlined and transparent service to the public so that environmental complaints can be processed in an effective, timely and consistent manner.
Local authority
Local authorities have a primary role for investigating and resolving complaints about pollution and environmental protection matters within their functional areas.
Complaints from the public are received by the environment section by:
Letter
Telephone: (065) 6846331, contact during out of office hours is at (065) 6821616
Email: [email protected]
It is preferable that complaints to Clare County Council are made in writing using the environmental complaints form to:
Clare County Council,
Environment and Water Services Directorate,
Áras Contae an Chláir,
New Road,
Ennis,
Co. Clare.
It is advisable for the complainant to keep a copy of any correspondence sent, in order to facilitate any necessary follow-up. Complainants who request confidentiality must do so in writing.
It is important that as much information and detail as possible is provided in the complaint and that good directions are available to ensure staff investigating the complaint can respond effectively. All complaints are investigated within 21 days. However depending on the works require to remedy a complaint, it may take some time before full resolution of the complaint. Every effort is made to contact the complainant once the complaint has been resolved.