Question

Esplai selient beatures of consumer Protection act 1986​

Answer 1

Salient Features

The salient features of Consumer Protection Act (CPA), 1986 are as follows:

It applies to all goods, services and unfair trade practices unless specifically exempted by the Central Government.

It covers all sectors-private, public or co-operative.

It provides for establishment of consumer protection councils at the central, state and district levels to promote and protect the rights of consumers and a three-tier quasi-judicial machinery to deal with consumer's grievances and disputes.

It provides a statutory recognition to the six rights of consumers.