Business Studies, asked by jiteshthakur2003, 8 hours ago

Evaluate Guest Expectations Vs. Service Quality in hotel

Answers

Answered by itzbhavesh282

Answer:

The results of the study demonstrate that SERVPERF is a reliable and valid tool to measure service quality in the hotel industry. The instrument consists of four dimensions, namely "tangi- bles", "assurance-responsiveness", "empathy", and "reliability".

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