evaluate the government efficiency in the delivery of the social services to local communities
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The main strategies to improve service delivery were found to be increasing citizen participation in the affairs of the local authority and partnership with the community in service delivery, flexible response to service user complaints, offering value for money and ensuring that service users pay their bills on time.
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Governments at all levels play important roles in service delivery, regulating, facilitating and collaborating with other stakeholders and institutions. National governments set the policy framework, transferring resources to local government for implementation.
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