Question

Every organization swears by customer service to satisfy their needs and even exceed their expectations but more often than not, they do not succeed. Why do you think this happens? Choose any specific industry or product group as an example and explain how such an organisation can establish suitable and focused metric on customer satisfaction

Answer 1

Some commentators use a similar term for workplace learning to improve performance: "training and development". There are also additional services available online for those who wish to receive training above and beyond that which is offered by their employers. Some examples of these services include career counseling, skill assessment, and supportive services.[2] One can generally categorize such training as on-the-job or off-the-job.