Exercise 2 In the capacity of the Sales Manager of Electronics India, write a letter of apologie the customer, Mr R Laxman, for the faulty air-conditioner supplied to him. Assure him that he will soon get a fresh piece with a one-year warranty and free maintenance service.
Answers
Answer:
Customer Service Manager
LG World
2310 West Kimberly Road,
Davenport, IA,
United States
(563) 388-6082
Date- May 08, 2008
Patricia Davis
404 Arrowhead Drive,
Denison, IA,
United States
(712) 263-2012
Dear Ms. Davis :
I am writing this letter to convey my apologies for the inconvenience. My company is late in fixing your air conditioner. I just saw the request that you had sent on May 1. I was not in the office and have just returned from a week long holiday. There were many changes in the company during last week and therefore your request was ignored.
I have reviewed your request and will be sending the person to fix your air conditioner by today evening. You had to wait for a week so I will make sure that it is fixed as soon as possible. There will be some problem in valve as you mention that water is leaking out. You need not pay any charges for the service that we provide today. In the next two months, you don't have to pay any charge for the servicing that we provide for your air conditioner.
Answer:
company's apologies to a customer for late service, not providing the service at appropriate time, etc. This letter helps to strengthen the relationship between the customer and the company. Through this letter, customer comes to know that the company has understood their mistake; they have accepted it and started working on the same. An apology letter does a lot to repair the damage done.
Remember:-
the tone of letter should be soft and positive.
The tone of the letter should be soft and positive
Explanation:
sender's address
date
receivers address
Dear SIR/ MADAM
I am writing this letter to convey my apologies for the inconvenience. My company is late in fixing your air conditioner. I just saw the request that you had sent on May 1. I was not in the office and have just returned from a week long holiday. There were many changes in the company during last week and therefore your request was ignored.
I have reviewed your request and will be sending the person to fix your air conditioner by today evening. You had to wait for a week so I will make sure that it is fixed as soon as possible. There will be some problem in valve as you mention that water is leaking out. You need not pay any charges for the service that we provide today. In the next two months, you don't have to pay any charge for the servicing that we provide for your air conditioner.
You have been a valuable customer for us. I assure you that such a thing will not happen in future. We will be providing good service for all the products that you have bought from our company. We are committed to give best service to our customers. Once again, I am sorry for the trouble.
You can contact me on phone at (563) 388-6082 for any further requirements. I am always there to serve you.
Yours sincerely
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