Question

Explain how a customer driven quality program is necessary.

Answer 1

$\huge\underline\mathfrak\blue{Answer}$

Quality is defined by the customer, and a customer-driven definition of quality is the ability to anticipate and to exceed customers' expectations. To determine how a customer defines quality, it is recommended that an organization employ customer surveys, interviews, focus groups, and the critical incident techniques.

$\huge\underline\mathfrak\blue{Thank\:You}$