Explain how IT helps in the government and public services.
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A public service is a service that is provided by government to people living within its jurisdiction, either directly or by financing private provision of services. The term is associated with a social consensus that certain services should be available to all, regardless of income.
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Governments and PSUs can harness citizen's data and behavior based on interactions with agencies and digital websites. ... The intelligence collected can offer personalized public services to citizens, derive actionable insights, and help them predict future trends
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