Question

Explain Information Technology enable services (ITes)​

Answer 1

Answer:

ITES stands for Information Technology Enabled Services. It includes a wide variety of operations which uses information technology to improve the efficiency of an organization. Most of the major companies in the world prefer India for outsourcing IT Enable Services (ITES). Philippines is also a popular destination for ITES. It is due to availability of relatively cheaper and talented workforce which helps reduce cost and improve service standards. If a company takes similar services from a developed nation, it will demand a minimum three or four times premium as compared to India or Philippines

Explanation:

IT Enabled Services consist of the following processes:

Business Process Outsourcing (BPO)

Knowledge Process Outsourcing (KPO)

Back Office Operations

Legal Process Outsourcing (LPO)

Logistics Management

Game Process Outsourcing (GPO)

Call Centers

Answer 2

Answer:

IT enabled Services (ITeS), also called web enabled services or remote services or Tele-working, covers the entire gamut of operations which exploit information technology for improving efficiency of an organization. These services provide a wide range of career options that include opportunities in call Centre, medical transcription, medical billing and coding, back office operations, revenue claims processing, legal databases, content development, payrolls, logistics management, GIS (Geographical Information System), HR services, web services etc.[1]

Information Technology that enables the business by improving the quality of service is IT enabled services. The most important aspect is the Value addition of IT enabled service. The value addition could be in the form of - Customer relationship management, improved database, improved look and feel, etc. The outcome of an IT enabled service is in the two forms:

Direct Improved Service

Indirect Benefits.[2]

Whereas direct benefits can be realized immediately, indirect benefits can accrue over a period of time, and can be harnessed very effectively, if planned well upfront