Question

Explain 'proof of Transactions' and 'proper use of product/services' as responsibilities of consumers.​

Answer 1

Answer:

You know that today consumers face various problems on account of competition in the market,

misleading advertisements, availability of inferior quality of goods and services, etc. Hence

protection of consumers’ interest has become a matter of serious concern for the Government

as well as public bodies. It is to safeguard the interest of consumers government has recognized

certain rights of consumers. In other words, if consumers are to protect themselves from being

exploited or cheated, they have to be given certain rights so that they are in a position to ensure

that sellers of goods and service providers are more careful in dealing with them

Answer 2

Answer:

Proof of Transactions: The second responsibility of every consumer is that the proof of

purchase and documents relating to purchase of durable goods should be invariable obtained

and preserved. For example, it is important to get a cash memo on purchase of goods You

should remember that in case you have to make any complaint about defects in goods, the

proof of purchase will enable you to establish your claim for repair or replacement of the

goods. Similarly, durable consumer goods like TV, refrigerator, etc. carry warranty /guarantee

cards issued by the dealers. The cards entitle you to get the service for repairs and

replacement of parts free of cost during a certain period after purchase.

Proper use of Product/services: Some consumers, especially during the guarantee period,

make rough use of the product, thinking that it will be replaced during the guarantee period.

This is not fair on their part. They should always use the products properly.

Besides the above responsibilities, consumers should be conscious of some other responsibilities.

They should stick to the agreement made with manufacturers, traders and service providers.

They should make timely payment in case of credit purchases. They should not tamper with the

media of services, like electric and water meters, bus and train seats, etc. They should remember

that they can exercise their rights only when they are willing to fulfill their responsibilitie

Explanation: