Question

Explain the 7C's of effective communication.
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Answer 1

To ensure that you communicate in the most efficient and engaging manner possible and thereby enhance your productivity at work, your communication needs to follow the 7Cs: Clear, Correct, Complete, Concise, Concrete, Coherent, Courteous.

Answer 2

The 7C's of communication are -

1. Completeness - The communication must be complete. It should convey all facts required by the audience. The sender of the message must take into consideration the receiver’s mind set and convey the message accordingly.
2. Conciseness - Conciseness means wordiness, i.e, communicating what you want to convey in least possible words without forgoing the other C’s of communication. Conciseness is a necessity for effective communication.
3. Consideration - Consideration implies “stepping into the shoes of others”. Effective communication must take the audience into consideration, i.e, the audience’s view points, background, mind-set, education level, etc.
4. Clarity - Clarity implies emphasizing on a specific message or goal at a time, rather than trying to achieve too much at once.
5. Concreteness - Concrete communication implies being particular and clear rather than fuzzy and general. Concreteness strengthens the confidence.
6. Courtesy - Courtesy in message implies the message should show the sender’s expression as well as should respect the receiver. The sender of the message should be sincerely polite, judicious, reflective and enthusiastic.
7. Correctness - Correctness in communication implies that there are no grammatical errors in communication.