Explain the benefits of materials information system on the performance of a hospital
Answers
Health Evidence Network (HEN) synthesis report on hospital performance
Measurement is central to the concept of hospital quality improvement; it provides a means to define what
hospitals actually do, and to compare that with the original targets in order to identify opportunities for
improvement. The principal methods of measuring hospital performance are regulatory inspection, public
satisfaction surveys, third-party assessment, and statistical indicators, most of which have never been tested
rigorously.
This report is HEN’s response to a question from a decision-maker. It provides a synthesis of the best available
evidence, including a summary of the main findings and policy options related to the issue.
HEN, initiated and coordinated by the WHO Regional Office for Europe, is an information service for public
health and health care decision-makers in the WHO European Region. Other interested parties might also benefit
from HEN.
This HEN evidence report is a commissioned work and the contents are the responsibility of the authors. They
do not necessarily reflect the official policies of WHO/Europe.