Question

Explain the call centre and function of the call centre. ​

Answer 1

Answer:

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A call center is a centralized department to which phone calls from current and potential customers are directed. Call centers can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls.

Answer 2

Answer:

Call centre

A call centre functions as a central node which handles a large amount if telephone calls to manage customer request. Telephone calls are managed by agents who use a computer, a hardset for customer request. Inbound call centre handle calls relating to customer inquiries and issues. They also rum help desks that are staffed by skilled technical personnel who answer queries from customers about using software OR equipment. Inbound call centres also handle customer complaints and practice methodologies for customers satisfaction.

outbound call centre have agents making calls for the purpose of telemarketing of products, solicitations of donations, debt collection, and market research.

call centre can also be blended having both inbound and unbound functions depending on the business of the organisation. An organization may have an in-house department handling it's call centre operations or may outsource them to a third party. This is called as an outsourced call centre.

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