Explain the different success factors of knowledge management.
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A strong link to a business imperative. The KM program and it KM processes must visibly support business objectives. There must be a clearly articulated 'value proposition', such as "better customer service", "faster time-to-market for new products". There is a clear understanding of how knowledge contributes to these business objectives. Associated with this CSF is a good measurement system, both measuring the impact of KM on business results and the effectiveness of the KM program itself.
A compelling vision and framework. The framework provides the 'hook' around which to build a common language and momentum for change. It may also define key domains of knowledge and core knowledge value enhancing processes.
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