Question

explain the elements involved in effective communication​

Answer 1

1.Focus on the problem not the person. Focusing on the problem does not lead to focusing on the individual personal traits. Remember the goal is to key in on behaviors and the events and develop a solution together.

2.The communication is based on congruence not incongruence. What does this mean? Match the communication both verbally and nonverbally to what the individual is feeling and thinking.   Often, employees are not even aware of the correlation between their feelings and their actions. When coaching and counseling it is important for us to match our verbal and nonverbal communication to how we feel.

3.Be descriptive not evaluative. When coaching and counseling, describe the events as objectively as possible. Describe how you feel and the consequences and propose acceptable alternative solutions. Do not be accusative.

4.Validate, rather than invalidate, the individual. This is done by simply giving the employee time to participate in the conversation. Employees feel validated when they can give their opinion, ask questions and are encouraged to participate in the discussion.

5.Be specific not global. The point here is to be as specific as possible and avoid the use of general statements.

6.Be conjunctive not disjunctive.  Your message should flow smoothly. Disjunctive communication has three results: one person interrupts another, there are long pauses in the conversation, and one person controls the topic of conversation.

7.The communication is owned not disowned. The communicator takes responsibility for the message by using word such as “I”, “mine” and “me.” Words such as: “they said” or “we think” indicate disowned communication. The disadvantage of disowned communication is that the listener is not sure whose point of view the message represents.

8.Communication requires listening. We all know the importance of listening. People feel valued when they feel heard.  The biggest benefit of talking the least is you learn the most.

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Answer 2

The elements involved in effective communication​:

• Effective communication consists on four key components: it must be practical, factual, succinct and clear, and persuasive. A good message has all four components.
• Trust, respect, understanding, empathy, and resolution are necessary ingredients for good communication. We'll look into each of these. Overview: There are various methods to put these habits into practise. In this webinar, we'll look at the foundation of the idea, how to learn the components, and why each one is crucial.
• Exchange of ideas, opinions, knowledge, and information that results in a message that is clear and purposeful is what is referred to as effective communication. Both the sender and the recipient are satisfied when communication is successful.

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