Explain the following terms.
Conflict Resolution
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Conflict resolution is the process by which two or more parties reach a peaceful resolution to a dispute.1
In the workplace, there can be a variety of types of conflict:
1. Conflict may occur between co-workers, or between supervisors and subordinates, or between service providers and their clients or customers.
2. Conflict can also occur between groups, such as management and the labor force, or between whole departments.
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explanation of conflict resolution
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