Question

Explain the importance of effective communication in hospitality. ​

Answer 1

Excellent communication skills can enhance a guests experience as it shows that you are listening to them, valuing their feedback and conveying clear messages. This can lead to customer loyalty, increased business and eventually the hotel becoming more successful.

Answer 2

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$\implies$Excellent communication skills can enhance a guests experience as it shows that you are listening to them, valuing their feedback and conveying clear messages. This can lead to customer loyalty, increased business and eventually the hotel becoming more successful.

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